Prevent Churn and Increase your Bottom Line
At Innovative Software Solutions (ISS), we understand that your customer’s experience is paramount to the success of your business. We also know that happy customers mean repeat business and referrals for your company. That’s why we offer software support services that are second to none. Our team of experts is available 24/7 to help you with any issues that may arise, ensuring that your customers always have a positive experience with your product. In addition to providing top-notch support, our team can also help you save money and improve your customers’ experience. Here’s how:
1. By Preventing Churn, You Save
Churn is the number one enemy of any technology company. It’s the percentage of customers who cancel their subscription or stop using your product within a certain time period. And it can be expensive—the cost of acquiring a new customer is five times more than the cost of retaining an existing one. So, it’s no surprise that reducing churn is a top priority for most companies.
Our support team plays a major role in preventing churn, our experts provide level 2-3 support ensuring the problem will be solved in a timely manner. Level 2-3 support means we are not the first responders, however, once the issue has been properly diagnosed as a technology issue, our team quickly comes to your aid to navigate you and your customers through the proper solutions. The ISS team is available 24/7 to troubleshoot any issues and get your system up and running again, as quickly as possible. We know that every minute your software is down it costs you money, so we work promptly and efficiently to get things back up and running with minimal disruption to your business. By quickly addressing tickets, the likelihood of your customers churning decreases.
We offer flexible pricing options that allow you to choose the level of support that best fits your needs and budget. Whether you need us on-call 24/7 or just during regular business hours, we have a plan that will meet your needs and help you save money.
2. By Improving the Customer Experience, Your Revenue Increases
It’s no secret that happy customers spend more money. In fact, according to a study by American Express, 60% of consumers are willing to spend more with companies they believe provide excellent customer service. So, it should come as no surprise that by providing a great customer experience, the ISS support team increases revenue for our clients.
We make sure that every interaction with a customer is positive and helpful. We do this by providing clear and concise answers to questions, and always going above and beyond to make sure the customer is happy. As a result of our dedication to providing an excellent customer experience, our clients have seen continued growth among their customer base.
We are also proactive in our approach, monitoring your system for potential problems so we can fix them before they cause disruptions for your customers. By providing this level of support, we ensure that your customers always have a positive experience with your product.
Reducing Churn Increases Your Bottom Line
At Innovative Software Solutions, we are passionate about helping our clients deliver the best possible customer experience. We do this by providing top-notch software support services and proactively monitoring systems to prevent issues before they happen. Our support team plays a vital role in saving you money and improving your customer's experience, which leads to the reduction of churn. We also offer flexible pricing options to fit any budget, so you can choose the level of support that best meets your needs. If you want to learn more about how our support team can help your business, contact us today. We’d be happy to chat with you about how we can help you prevent churn and achieve your goals.